Post By Email - 500 Error On Email Import Options

[missanastasia]

Hi guys,

I bought your plugin "Post by Email" and I've set it up, but I'm having some troubles with it I can't seem to work out.. I was wondering if someone would be able to help?

I am getting a 500 Internal Server Error when trying to import emails into new Kunena posts. When I set the component to import emails as articles though, everything works fine.

Would anybody have any ideas on this? Are there any Kunena settings I need to configure?

I have pinpointed the failure in the code down to the file:

CODE

/administrator/components/com_post_by_email/helpers/pop3.class.php

If I comment line #108, which is this line :

CODE

$reply = fgets($fp,$this->BUFFER);

the 500 error goes away. Also, I only get the 500 error if there is an email in the email box, if there are no emails then it displays the message "0 messages imported" which is fine.

My PHP version is 5.3.28, and I have MBString on as per the requirements of the plugin.

Someone help pleeeeease!

Thank you! xx

[Web Design Seo]

I think you just use some old version.

What is your Joomla version and Post by email version? I can't see any order in our website made from your email (from registartion here).

[missanastasia]

I have the latest version of Post by Email, version 1.8.4.

My Joomla version is 2.5.17, and Kunena is 3.0.4.

I used the installation file :

post_by_email_pro_1.8.4 for joomla 2.5 - kunena 2 and kunena 3 support.zip

Although I can see that in some of the files in the comments at the top it says:

CODE

/*
* Post by email for Joomla 1.6 and Joomla 1.7
* @version 1.8.2

So I don't know if the correct version has been included in your zip files or whether the comments just haven't been changed since the last version?

My colleague bought the plugin with a different email address, would you like me to send you the email we used via PM?

Thankyou

[Web Design Seo]

post_by_email_pro_1.8.4 for joomla 2.5 - kunena 2 and kunena 3 support.zip

This is the right package, yes. You must see version only in package xml file, we can't edit any php file all the time, on every update.

500 Internal Server Error is possible to get if:
- you have not enough powetr on server. memory_limit and execution time of php settings.
- you try to import emails form email with really many emails inside.
- if there is some other php error.

1. Check memory_limit and execution time of php and increase limits.
2. Try to import emails from email box with small number emails inside.
3. Activate error reporting and post here error if present - without error we can't help. 500 Internal Server Error can't say us nothing.

[missanastasia]

Thankyou, I have tried what you recommended and here are my results:

1. My memory limit was set at 128M. I increased this to 256M, but still, I get a 500 error. What memory limit does your component require? My max execution time was set at 30, so I increased this to 300. But still no fix.
2. My email box has only 1 single email inside it
3. Error reporting does not show anything, it just gives 500 error. I set up the Cron job, and that returns an error:
   
   
   CODE
   /bin/sh: line 1: 22879 Segmentation fault      nice -- /usr/bin/php -q /home/sites/mywebsite.co.uk/public_html/irms201401/administrator/components/com_post_by_email/cron.post_by_email.php >> /dev/null

What else do you suggest?

Thanks for your help

This post has been edited by missanastasia: Mar 21 2014, 09:37 AM

[missanastasia]

Actually I have just reviewed the server error logs, this is the error that is being generating when I try to import email:

CODE

mywebsite.co.uk [Fri Mar 21 09:35:30 2014] [error] [client 141.163.217.31:46605] End of script output before headers: index.php

This post has been edited by missanastasia: Mar 21 2014, 09:37 AM

[Web Design Seo]

I suggest to find problem manual first, not over cron.

[missanastasia]

I suggest to find problem manual first, not over cron.

Sorry, I do not understand what you mean?

I have posted the error that is showing in my server log:

CODE

mywebsite.co.uk [Fri Mar 21 09:35:30 2014] [error] [client 141.163.217.31:46605] End of script output before headers: index.php

Please advise as currently your product is unusable for me.

Thanks

[Web Design Seo]

We can't see is usable or unusable. Where you see error from our component in this log? Without error we can't help, we can't read minds.

For me, you have some problem with your server or joomla install at all. This will help you also: https://www.google.bg/search?q=Error+500+Po...esign.org/forum - in most of these cases problems was in users, not in component.

Use big red link at top "Extension Support", make all of this, step by step. Than send to our email all needed data. And please, send data from email with active subscription. After this we will review your site in monday. Sorry, but for today all is full.

[missanastasia]

I've looked through the other forum posts with 500 errors, I can't see any resolution to any of them that will help me here.

Please could you send me your email address so I can send you the required information you need?

Thanks

[Web Design Seo]

Just send me data over PM here. But be sure before this: activate error reporting or ask your host support to do this. If you are not on shared host, ask your server admin. Without error from our compononent we can't help you.

[missanastasia]

Just send me data over PM here. But be sure before this: activate error reporting or ask your host support to do this. If you are not on shared host, ask your server admin. Without error from our component we can't help you.

I have activated error reporting and I have PM'd you login details

I don't seem to have a copy of it in my sent items, so please let me know if you have received it?

Many thanks for your help

[Web Design Seo]

I just test your site and result is:

1 emails were processed (postbyemail@wfdevelopment.co.uk) in 0 seconds.

Is imported item wit title: "Re: Topic1 (Test)" and content "Just a test" in com_content, category uncategorised. I unpublish item, so item is not visible on your site. You have troubles only to import in Kunena?

Check category, topic and user permission. I see user is super user, but are category and forum with write permissions?

[Web Design Seo]

P.S. I can't find both your email and your domain in list of Post by Email subscribers.

And as i say and as is written in our TOS, are supported only latest versions of extensions and are supported only subscribers.

1. If you have subscription, please, send us email from your email - i mean email used in order in our website when you purchase component.

2. You have PBM v.1.8.3. Update PBM to latest version, latest 2 bug fixes are exactly for kunena 3.
Quote: 2014-02-26: Updated both Jomla 3 and Joomla 2.5 version to work well reply to topic in Kunena 3...

Any other support requests will be processed only after point 1 and 2 are fulfilled.


One more thing: you set error reporting at maximum, but you have again problems with error log. I can't see any error from our component, only error 500 On cron page again nothing:

Код

administrator/components/com_post_by_email/cron.post_by_email.php

If you don't know how to set error reporting:

Код

http://www.php.net/manual/en/function.error-reporting.php

[missanastasia]

Hi there,

Thanks for you replies, the answers to your questions are below:

P.S. I can't find both your email and your domain in list of Post by Email subscribers.

- I don't know why that is, I made the purchase on 13th September 2013. I have just logged into your website today and can still download the extension I purchased.

1. If you have subscription, please, send us email from your email - i mean email used in order in our website when you purchase component.

- I will send you an email from the email I used to purchase, please can you tell me what email address I need to message you?

2. You have PBM v.1.8.3. Update PBM to latest version, latest 2 bug fixes are exactly for kunena 3.
Quote: 2014-02-26: Updated both Jomla 3 and Joomla 2.5 version to work well reply to topic in Kunena 3...

I have the latest version that is on your website. I re-downloaded today just to check, the zip file is called:

post-by-email-pro-1.9.4-unzip.zip

I unzipped that, and then I installed this zip file:

post_by_email_pro_1.8.4 for joomla 2.5 - kunena 2 and kunena 3 support.zip

So then I checked the post_by_email.xml file in this zip file, and on line #11 it says:

<version>1.8.3</version>

So perhaps you have supplied the wrong version in this zip file?

Any other support requests will be processed only after point 1 and 2 are fulfilled.

Point 2 is fulfilled, please send me your email address so I can fulfill point 1.

Thanks for your help

[Web Design Seo]

Is sent 3 days ago over PM without answer.

[missanastasia]

Is sent 3 days ago over PM without answer.

Thank you for your patience, I will email you in the next few days.