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> Support Of Paid Extensions, free support
Web Design Seo
post Apr 3 2010, 08:31 AM
Post #1


Web Design Seo
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Posts: 3,922
Joined: 29-April 09
From: Sofia
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When I buy some extension, what do I get more?

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When You buy paid extension from 3D Web Design, You will get free support for this extension. But keep in mind that there is no support for older versions, you must have installed latest version. If You have any question, any time - just post new topic in support forum. You will receive a reply within the same working day.


3D Web Design guarantee that all of extensions - Paid and free are working at normal Joomla configuration at normal shared hosting and Vps hosting that support php 5.2 and MySql 5.

You will get free support for any extension but we can't configure Your server. Configuration of custom server is very hard and we dont do this for you for a price of purchased for you extension.

Is important to know that we dont have 24/7 support, support is working only in working days and only in working time.


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Правила на форума | Forum Rules | How to receive support. 3D Web Design: Уеб дизайн, Seo оптимизация, Web Site Extensions, Oscommerce Addons, Wordpress plugins and Joomla Extensions. Изработка на уеб сайтове и оптимизация на сайт за търсачки и Seo услуги.
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Web Design Seo
post May 29 2012, 01:56 PM
Post #2


Web Design Seo
****

Group: Root Admin
Posts: 3,922
Joined: 29-April 09
From: Sofia
Member No.: 1



Tickets in contact form dont work! Contact form is to contact owner of website, not for support! Many .ru domains are blocked over spam filters also.

This from dont support links and filter bad ip addresses of spammers and others... if your email or ip is in some spam list like stop forum spam, we dont receive anything!

After every purchase in your site you receive email with email address for support in message.

The way to receive support from us is only one:

1. Show us problem
2. Open link in my signature How to receive support and make all of this step by step.
3. If we need access to your site, give us access.


Extensions Support

Please, first try to use Advanced search to find decision of Your problem.

How to receive support

1. You must have active subscription for extension and you must use latest version of extension to ask for support. Older versions of any extension are not supported! (for more info, check our TOS) Any support requests about old versions will be canceled!

2. If your version is not latest, login in our website, download latest version from extensions - my orders menu and update to latest version.

3. Switch on Error reporting in Global configuration of Joomla:



4. After this, try to use extension again, if some error appear, save text from error. If You have some error log on your server, find error from this component and save text.

5. Than POST new topic here: http://3dwebdesign.org/forum/index.php?showforum=24. Post in created from You topic error (if present) and more info about your problem: version of your joomla and version of extension, your host and server configuration.

Your Joomla version, php version and extension version are required to create new topic and to receive support.

6. Optional: If you again have problems, we will ask to create one temporary admin account for us to see problem in your site. If we send you such a request, send login data to our email or send us from here PM with login data.

Important:
1. We work only in working days in working time, there is no 24/7 support.
2. You must send data from exact email box that is used in your order when you purchase extension.


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Правила на форума | Forum Rules | How to receive support. 3D Web Design: Уеб дизайн, Seo оптимизация, Web Site Extensions, Oscommerce Addons, Wordpress plugins and Joomla Extensions. Изработка на уеб сайтове и оптимизация на сайт за търсачки и Seo услуги.
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