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Web Design Seo Forum _ Rules of Web Design Seo forum _ Support And Terms Of Service

Posted by: 3D Web Design Nov 20 2010, 09:53 AM

Terms of Service for use of developed by 3D Web Design extensions.

Download and Update:
You can download your items from meny My orders:
When you buy some extension from our site, our website send extension automatically to email from order after succesfull payment. Just check your email box.

You can buy with or without registration, but registration is needed to download updates for further versions of extension. In every extension is described number of updates that are for current extension. If you are not registered, just register from here with exact email from order and your orders will be added automatically to your account.

After this you can download updates from here:

You have agree to these terms when you purchase, there is all info:

Extensions Support:
When You buy paid extension from 3D Web Design, You will get free support to it

To ask for support, you must have valid subscription for current extension and you must use latest version (there is no free support for older extensions versions). Note that we don't offer support by phone, skype and other chat programs. You can receive support in support forum (preferred way) and by email (limited support, used only in some cases).

Full support is only in support forum, support by email is limited.
If You have any questions, any time - just post new topic in support forum. You will receive a reply within the same working day. Note that we dont have 24/7 support, we are working only in business days and only in working time. Our Timezone is GMT+2 (Sofia, Bulgaria).

Normal Joomla configuration
3D Web Design guarantee that all of extensions - Paid and free are working at normal Joomla configuration at normal shared hosting or Vps hosting that support php 5.2 and over and MySql 5.

Normal Joomla Install is not joomla with more 199 extensions installed! Do NOT install any piece of shit inside Your Joomla! We dont guarantee that all extensions functions 100% work in combination with any other Joomla extension - there is no such a Joomla extension in the world.

All free Extensions for Joomla and some of paid Extensions are licensed under Gpl License. You can change, rename and use GPL licensed extensions as you like for your personal use under the terms of the

You are not allowed:
1. You are not allowed to change authorship of 3D Web Design extensions.
2. You are not allowed to upload developed by 3D Web Design paid extensions on public websites.
3. You are not allowed to resale developed by 3D Web Design paid extensions!

Number of downloads after purchase:
In every extension is info for number of free updates for current extension after purchase. Please, download extension again only when important update is available!

Other servers
In many cases extensions will work on Microsoft servers, IIS and other server types but We dont guarantee this - we test our extensions only on Linux based servers and Apache.

If You use custom server:
Your server must support reqired from exstension requirements! You will get free support for any paid extension but we cant configure Your server! Configuration of custom servers is very hard and we dont do this for a price of purchased by you extension. If you have troubles with configuring your own custom server, please contact your server administrator or your host support.

Modifications of source code of Extensions:
When you ask for custom mods this is not a support question. We sale extensions "AS IS". You can ask for a modifications in support forum - we will answer you as fast as possible. There is no Guarantee that we will make custom modification in some of extensions for Free. Custom modifications can be done only as paid service.

Refund policy
Note that we dont have "no questions asked" refund policy. When you have order some of our products you are agree to and this topic as support terms.

Refunds will not be granted if you simply decide not to use the purchased products or you buy it by mistake. We stand behind our products and will assist you in solving any problem you have, but we also expect you to understand what you are purchasing and why.

If you have troubles with some of extensions, please, read this and follow steps:
Show us problem, give us access to website and we will resolve the problem.

We will refund your money only if extension doesn't work and we can't resolve the problem (note that requirements of extension must be achieved).

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