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Extensions Support

Please, first try to use Advanced search to find decision of Your problem.

How to receive support

1. You must have active subscription for extension and you must use latest version of extension to ask for support. Older versions of any extension are not supported! (for more info, check our TOS) Any support requests about old versions will be canceled!

2. If your version is not latest, login in our website, download latest version from extensions - my orders menu and update to latest version.

3. Switch on Error reporting in Global configuration of Joomla:



4. After this, try to use extension again, if some error appear, save text from error. If You have some error log on your server, find error from this component and save text.

5. Than POST new topic here: http://3dwebdesign.org/forum/index.php?showforum=24. Post in created from You topic error (if present) and more info about your problem: version of your joomla and version of extension, your host and server configuration.

Your Joomla version, php version and extension version are required to create new topic and to receive support.

6. Optional: If you again have problems, we will ask to create one temporary admin account for us to see problem in your site. If we send you such a request, send login data to our email or send us from here PM with login data.

Important:
1. We work only in working days in working time, there is no 24/7 support.
2. You must send data from exact email box that is used in your order when you purchase extension.

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